Why is Scoop Force moving to automated payments?
As Scoop Force gets busier, more time is spent creating invoices, checking payments and following up accounts.
Moving to automated payments helps free up that admin time, keeps payments simple and organised, and allows us to continue providing a reliable service while also spending more quality time with family.
What is the automated pre-payment system?
Scoop Force regular services are billed monthly in advance as a pre-paid service.
Once your payment agreement is set up, your monthly invoice will be issued before the start of each month, and payment will be automatically processed on the 1st of the month through our payment processor, Pinch Payments.
It works similar to a subscription service, like Netflix, where your regular service continues each month unless cancelled.
What is Pinch Payments?
Pinch Payments is an Australian payment provider that helps businesses securely manage invoice payments and automatic payment agreements.
They allow clients to safely store a card or bank account on file, so future invoices can be paid automatically when due.
When will I be charged?
Payments are processed on the 1st of each month.
You will receive your invoice and a reminder approximately 5–6 days before the next month begins, so you can see the upcoming amount before payment is taken.
Is Scoop Force a pre-paid service?
Yes. Regular Scoop Force services are billed monthly in advance.
This means your service for the upcoming month is paid at the start of that month, rather than after the visits have already been completed.
Will Scoop Force have my personal payment information?
No.
Your card or bank details are stored securely by Pinch Payments. Scoop Force does not see, store or have access to your card number, bank account details or personal payment information.
Can I use my bank account instead of a card?
Yes.
You can choose to set up your payment using either a card or your bank account.
Are there any extra fees?
No.
There are no additional payment fees charged to you for using Pinch Payments.
Can I cancel at any time?
Yes.
You can remove or cancel your Pinch Payments agreement at any time through your personal portal.
If you wish to cancel your Scoop Force service, please contact us directly so we can confirm your final service date and stop future bookings.
What happens now if i agree to automated payments?
You will receive an agreement email through Pinch Payments.
Once completed, you will receive access to your personal portal, where you can view invoices, update your payment details, and manage or cancel your card or bank payment agreement.